FAQ

YoursCarr is a self-drive car rental platform that allows customers to book vehicles for convenient travel while enabling hosts to list their cars and earn through rentals. The platform focuses on secure bookings, verified users, flexible rental options, and a smooth experience for both customers and hosts.

Booking a car on YoursCarr is simple. Select your preferred location, choose your trip start and end date & time, pick a car from the available listings, complete KYC verification, and confirm your booking through the platform. Once confirmed, you can either pick up the car or opt for doorstep delivery where available.

YoursCarr offers a convenient and secure self-drive car rental experience with verified users, flexible booking options, doorstep delivery availability, and a wide range of vehicles. The platform is designed to provide a smooth experience for both customers and hosts with a focus on safety, transparency, and reliability.

To rent a car on YoursCarr, customers are required to complete KYC verification by submitting a valid Driving License, Aadhaar Card, and a selfie/photo verification as required during the booking process.

Bookings on YoursCarr cannot be modified or cancelled by users directly. However, in case of genuine issues, users may contact the support team for assistance. Any cancellation or modification request will be reviewed and decided solely by the YoursCarr support team as per the applicable policies.

Yes, the security deposit on YoursCarr is refundable after successful trip completion, subject to vehicle inspection, pending dues, damages, traffic violations, challans, or any policy violations. Eligible refunds are generally processed within 5–7 working days, depending on the customer’s payment method and banking timelines.

Getting started on YoursCarr is simple. Sign up using your mobile number, complete OTP verification, enter your name and email ID, and complete the required KYC verification process. Once verified, you can browse available cars and make bookings through the platform.

Yes, YoursCarr offers doorstep delivery for selected vehicles and locations, subject to availability based on the vehicle, host preferences, and service area. Applicable delivery charges will be displayed during the booking process. Doorstep delivery is applicable only at the start of the trip, and users are required to return the vehicle to the designated car location upon trip completion.

YoursCarr offers a wide variety of cars including hatchbacks, sedans, SUVs, luxury, and other categories depending on location and availability.

If your document verification fails, don’t worry — you can try again after checking the following: Your documents are clear and valid The uploaded details match your profile information Images are not blurred or cropped If the issue still continues, please contact our support team through the app for assistance.

You can contact YoursCarr support through the app, website, email, or official support number for assistance related to bookings, payments, verification, or trip issues.

Yes, the daily kilometer limit on YoursCarr depends on the package selected during booking. Each package comes with a specific kilometer allowance, and if the usage exceeds the included limit, additional charges will apply for the extra distance traveled. The kilometer limit and extra charges will be clearly shown before confirming the booking.

Fuel charges are not included in the booking amount on YoursCarr. Users are responsible for all fuel expenses incurred during the trip and are required to return the vehicle with the same fuel level as provided at the start of the trip. In case the vehicle is returned with a lower fuel level, the difference will be charged to the user based on the actual refuelling required to restore the original fuel level, and may be deducted from the security deposit or recovered separately.

Users are strictly required to return the vehicle within the selected booking duration. Any requirement for additional time will be treated only as an emergency extension and must be requested through YoursCarr support. Approval is subject to review and availability. Unauthorized late returns may lead to penalties or additional charges.

Late returns may attract additional charges depending on the delay duration and platform policies. Users are advised to inform support in advance if they expect delays.

On YoursCarr it is very simple to search cars. You can search for available cars by entering your location, trip dates, and preferred timings in the YoursCarr app or website. The platform will display available vehicles based on your search.

YoursCarr supports secure online payment methods including UPI, debit cards, credit cards, net banking, and supported digital wallets.

Bookings on YoursCarr cannot be modified after confirmation. Users are required to proceed with the confirmed booking details. In case of any urgent or exceptional requirement, users may contact YoursCarr support. Any changes will be subject to availability and approval.

If a host cancels a confirmed booking, YoursCarr support may assist you with an alternative vehicle or process a refund as per platform policies.

No, KYC verification is generally required only once. However, YoursCarr may request re-verification in certain cases for security or compliance purposes.

To list your car on YoursCarr, sign up as a host on YoursCarr, complete profile verification, upload vehicle details and documents, add photos, set pricing and availability, and submit the listing for approval.

To list a car on YoursCarr, hosts are generally required to provide: RC (Registration Certificate) Valid Insurance Pollution Certificate (PUC) Vehicle photos Aadhaar Card PAN Card Bank account details Additional verification may be requested if needed.

Your earnings depend on factors such as vehicle type, location, pricing, booking frequency, and demand. Regularly rented vehicles can generate a steady passive income for hosts.

If your car is damaged during a trip, you can report the issue by going to the “Report a Damage” option after the trip ends and submitting the required details along with supporting photos/videos. YoursCarr will review the reported damage and facilitate communication between the host and the renter to help both parties resolve the issue as per the platform’s policies. Hosts are encouraged to inspect the vehicle before and after every trip and upload clear trip photos for documentation purposes.

Yes, hosts can reject booking requests only for listings where the booking mode is set to “Request to Book.” In this mode, hosts have the option to review and either accept or decline the booking request before confirmation. For listings with Auto Accept Booking enabled, bookings are automatically confirmed once the customer completes the booking and payment process. However, we encourage hosts to review requests carefully and respond promptly to maintain a smooth booking experience for customers.

After trip completion, both customers and hosts can rate and review each other based on their experience. Ratings help maintain trust, transparency, and service quality on the platform.

Yes, hosts can list multiple cars on the YoursCarr app. Each vehicle must complete the required verification and documentation process before becoming available for bookings.

The KYC verification process on YoursCarr is usually completed within a few minutes after successful submission of the required documents, including Aadhaar Card, Driving License, and selfie verification. However, in certain cases, additional verification checks may take longer depending on document clarity and verification status.

Getting started with YoursCarr as a user is simple. Download the app, sign up using your mobile number, complete OTP verification, and finish the KYC process by uploading the required documents such as your Driving License and Aadhaar Card. Once verified, you can search for available cars, select your preferred vehicle, choose your trip dates, and confirm your booking easily through the platform.

Download the YoursCarr app, sign up using your contact number, and register with your name and email address. List your car by uploading the required vehicle details, documents, and photos. Once your profile and vehicle are verified by the YoursCarr team, you can start receiving bookings through the platform.